Refund Policy

Short version: if the service did not do what it promised, ask and we will make it right. If you used the words, we cannot give them back.

Words that were never used

Ask within 7 days of a payment and we will refund it in full, as long as you have used less than 10% of the words that payment gave you. Refunds go back to the card or wallet you paid with, usually within 5–10 working days.

Words you have already spent

Generated articles cost us real money to produce, so words that have been spent are not refundable. This is also why every new account gets free words: use them to decide whether the writing suits you before you pay anything.

When something goes wrong on our side

If a job fails, the words it reserved are returned to your balance automatically — you do not need to ask. If the service is unavailable for a long stretch during a plan you paid for, tell us and we will extend the plan or refund the affected period, whichever you prefer.

Cancelling a plan

Cancelling stops the next renewal. It does not refund the current period, and you keep every word you have already paid for until it expires. You can cancel any time from your Subscription page.

Duplicate or unrecognised charges

Tell us and we will refund a duplicate charge straight away. Please contact us before opening a dispute with your bank — it is faster, and a dispute freezes the account until it is resolved.

How to ask

Email help@affpilot.com with the email address on the account and roughly when you paid. We reply within one business day.